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Student Relations

Grade Grievances

Students are encouraged to begin the academic grievance process informally by discussing the concern directly with the instructor and attempting to resolve the issue collaboratively. If the matter cannot be resolved through this informal communication, students may then proceed by submitting an official informal Academic Grievance Form to initiate a review with the Grievance Officer.

A student has the right to challenge a final grade if they believe the grade was assigned due to one of the following:

  • Mistake – An unintentional error made by the instructor.
  • Fraud – An intentional misrepresentation of facts that results in a negative outcome for the student.
  • Bad Faith – Any intentional act by the instructor that negatively affects the student’s grade.
  • Incompetence – Evidence that the instructor lacks the knowledge, skills, or abilities necessary to teach and fairly evaluate the course. Incompetence is usually pervasive and not restricted to one student or one incident.

Students who believe they have grounds for a grade grievance may submit the Informal Student Academic Grievance Form. After the form is received, the Grade Grievance Officer will contact the student to review the concern and answer any questions.

PIVOT

(Promoting Inclusion, Voice, Opportunities, and Thriving)

Outreach and referrals to appropriate resources for students in need of assistance outside of the classroom and their coursework (i.e., absences due to medical reasons or extenuating circumstances, reports of mental health concerns, basic needs access, suicide ideation, and other issues of general concern).

If you have a concern please fill out the PIVOT Form.

If you are experiencing a mental health or emotional crisis, you can call or text 988 to reach the Suicide & Crisis Lifeline for confidential support.

If this is an emergency, or you need immediate assistance, please call 9-1-1

Student Complaints

It is recommended that general concerns and complaints be filed at the lowest possible level, with the supervising manager of the area of concern.

Please note that this form is only the first step for us to receive more information about your case and is in no way meant to replace the personal help you will receive from our individual departments.

After reviewing this form, it will be shared with the appropriate BCC employee who can best address your concerns. Please provide as much detail about the incident as possible so that we can appropriately follow up.

If this is an emergency, or you need immediate assistance, please call 9-1-1