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HEERF Account Write-Off FAQ

Frequently Asked Questions (FAQs)

A. All students enrolled during the COVID-19 national emergency (on or after March 13, 2020) are eligible for the Higher Education Emergency Relief Fund (HEERF) regardless of Title IV eligibility.  You are eligible for the balance payoff if you have an outstanding balance as a result of a transaction that occurred on your account on or after March 13, 2020 for the following semesters: spring 2020, summer 2020, fall 2020, spring 2021, and summer 2021. This includes non-degree, noncredit, undergraduate, undocumented/international students, and students who have graduated or withdrawn during those periods. 

A. All students enrolled during the COVID-19 national emergency (on or after March 13, 2020) are eligible for the Higher Education Emergency Relief Fund (HEERF) regardless of Title IV eligibility.  You are eligible for the balance payoff if you have an outstanding balance as a result of a transaction that occurred on your account on or after March 13, 2020 for the following semesters: spring 2020, summer 2020, fall 2020, spring 2021, and summer 2021. This includes non-degree, noncredit, undergraduate, undocumented/international students, and students who have graduated or withdrawn during those periods. 

If you owe an account balance incurred before March 13, 2020 or after summer 2021 then you must clear your balance by applying for and receiving financial aid or making payment. 

A. No, the Higher Education Emergency Relief Funds (HEERF) are not available to pay off balances for future terms. You must ensure that all balances going forward are paid in full by personal funds, approved financial aid, or third-party agencies.  

A. No, HEERF Funds will not pay off any personal loan debt incurred for the impacted period.