The Customer Service and Digital Literacy Certificate of Completion is designed to prepare students for the employment market at the entry-level in Essential Skills, Customer Service and Computer Digital Literacy in all sizes and types of organizations. The program covers developing skills essential in the workplace, gaining knowledge required to work in a customer-centered position, and learning about basic computer digital concepts. It also prepares student for a career in customer service as representative, personal assistant, associate, bank teller, and cashier, with knowledge in technology and standard office tools like Microsoft Office, email applications, search engines, social media, and team communications platforms.

This certificate is designed to give the Trades Technician student the fundamental technical skills and knowledge required for entry-level employment. Covered in this course are Safety, Hand and Power tools, Print Reading, Electrical Basics, HVAC/R, Welding, Pipe fitting & Plumbing systems, and Basic Construction Principles and practices. This course will be appropriate for students who wish to pursue a career in the skilled Residential, Commercial and Industry trades. The essential skills component focuses on incorporating relevant essential skills for student success in the work environment.