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Student Services Technician (Fort Irwin Off - Campus Site)


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ASSIGNMENT

 

Performs specialized clerical duties for admission and registration of students for courses.  Updates and maintains student records.  Provides technical assistance and information to students, staff and the public regarding College services, programs, policies, and procedures.  Provides student and business services such as, but not limited to, proctoring of exams and retail bookstore sales and merchandising.

REPRESENTATIVE DUTIES:

  • Provides assistance and information to students regarding admissions, registration, records, fees and other areas of student services.  Participates in organizing registration activities, both on and off campus.
  • Instructs students on the correct ways to complete forms and applications, including those from separate student information systems. Explains the applications, requirements and restrictions. Reviews completed forms for accuracy and completeness. 
  • Processes application forms, reviewing student records for changes in status. Processes requests for transcripts, records and other information. Analyzes and determines the status of applications and forms, referring problems or unique situations to a supervisor for assistance and resolution.  Notifies students of need for additional information.

For a complete description of duties and responsibilities contact Human Resources at 760/252-2411 Ext 7232 for a job description

EDUCATION & EXPERIENCE

The position requires a High School diploma or equivalent, additional post secondary business or secretarial science curriculum and of two years of increasingly responsible clerical or record keeping experience.  Experience in a College setting or other school registration office is desirable.  Additional higher education may substitute for some experience.
Licenses and Certificates: Requires a valid driver’s license.  Requires a certificate denoting completion of CLEP test proctor training with 30 days of employment.

KNOWLEDGE OF

The position requires a working knowledge of activities associated with clerical customer service, and support to special needs students in an academic admissions office.  Requires knowledge and skills in record keeping, modern office practices, and clerical procedures including that for retail sales.  Requires a working knowledge of applicable College services, requirements, policies, and procedures governing admissions.  Requires a working knowledge of computerized programs used for student information, including data entry techniques.  Requires knowledge of test proctoring rules, policies, and procedures.  Requires sufficient organizational skills to maintain up-to-date and accurate student files.   Requires sufficient human relations skills to convey College information to new students and help resolve problems.  Requires sufficient math skills to compute totals from existing fee tables.

ABILITY TO

 

Requires the ability to complete customer transactions.  Requires the ability to maintain a complete set of records and reports consistent with defined requirements.  Requires the ability to operate a office equipment.  Requires the ability to convey a positive image of the College, describe services and refer students to other resources.  Must be able to interact with and be sensitive to customers of diverse cultural and socioeconomic backgrounds, and persons with disabilities, using courtesy and patience. Requires the ability to maintain the confidentiality of student records and information.  Requires the ability to operate a cash register and other retail sales equipment.  Must be able to perform all of the clerical and record keeping duties of the position including operation of computer software programs designed for student information.   May require the ability to perform work assignments at all College locations.

SALARY AND BENEFITS

Salary placement is a Range 14 ($2,809 per month) on the Classified Salary Schedule.

This is a full-time, 40 hours per week, classified service position.
 
Benefits: The District provides a comprehensive health and welfare package which includes medical, dental, vision, life insurance, and income protection. The current cost to the employee for benefits will not exceed $900 per year. Position will receive 8 hours of sick leave and vacation per month, plus 17 paid holidays per year. Position is within the CSEA Bargaining Unit and subject to Association dues.  
Classified staff serve a probationary period of twelve months.

WORKING CONDITIONS


ENVIRONMENT: Work is performed indoors where minimal safety considerations exist.  

PHYSICAL ABILITIES: Requires the ability to sit at a workstation for extended periods of time and to stand upright and forward flexing, for intermittent periods of time.   Requires the ability to interact with students at departmental service windows.  Requires near visual acuity to write, read written materials and computer screens, and observe students at service windows in need of assistance.  Requires sufficient hearing and speech ability for personal and telephone conversations and to hear sound prompts from equipment.  Requires sufficient hand-eye and finger dexterity to write, use a keyboard and mouse or other pointing device. Requires the ability to reach (from low, level, and overhead) to file, access files, and move supplies and equipment in and out of storage areas.  Requires the ability to perform data entry. 

DEADLINE TO APPLY

5:00 p.m. October 30, 2009

APPLICATION PROCEDURE

A District Application for Classified Employment and supporting documentation such as a resume  must be submitted to the Human Resources Office no later than 5:00 p.m. Friday, October 30, 2009.
Applications will be reviewed by the Human Resources staff for minimum qualifications. Qualified applicants may be invited to take  a written test.  The top candidates will be invited to a committee interview. The committee will recommend the finalists who will be invited to a second interview with the department manager.
Above materials are to be submitted to the:
Human Resources Office, Barstow College,                                    
2700 Barstow Road, Barstow, CA  92311

Contact Human Resources for an application
 Telephone: (760) 252-2411 Ext. 7232
Email: hr@barstow.edu
PLEASE NOTE: Incomplete applications will not be considered. Faxes will not be accepted. Resumes will not be accepted in lieu of a District application. Any application, resume or other materials submitted for employment at Barstow College will become the property of the District, and will not be returned to the applicant. The Barstow Community College District reserves the right to reopen, re-advertise or to delay the filling of any position.

EQUAL OPPORTUNITY
The  District is an equal opportunity employer.  The policy of the District is to encourage applications from ethnic and racial minorities, women, persons with disabilities, and Vietnam-era veterans.  No person shall be denied employment because  of ethnicity or race, color, sex, age, religion, marital status, disability, sexual orientation, national origin, medical conditions, status as a Vietnam-era veteran, ancestry or political or organizational affiliation.

OBTAINING AN APPLICATION

An application can be printed from this web page to expedite the application process. You must have Adobe Acrobat Reader installed on your system to view or print an application. Please refer to the instructions below.

click graphic to download application
Click on the page icon to the left to download an application. Choose the save option, open the file in your word processor, fill out the application and send it as an attachment to hr@barstow.edu.

You may contact Human Resources to have an application and job description mailed to you.
Phone: (760) 252-2411
Fax: (760) 252-1875
TTY: (760) 252-6759
mailto:hr@barstow.edu

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